I recently had a post flagged. The @privacyguides bot asked me to edit it based on community feedback when there was none. After stating this and asking for feedback in my edit to the flagged post, it was removed. The removal had no feedback as well.
Flagging is automatic, so feedback is not guarenteed there. I understand that. But post removal is not, so there should be feedback given by the moderator who removed it.
You should definitely not be surprised that posts get flagged and removed when you talk about others using expressions like “spouting out paranoid schizophrenic claims”.
It is in fact obvious that this is not a way to communicate in a helpful civil manner in public.
For reference, the message that you were sent includes this feedback with useful links:
Your post was flagged as inappropriate: the community feels it is offensive, abusive, to be hateful conduct or a violation of our community guidelines.
This post was hidden due to flags from the community, so please consider how you might revise your post to reflect their feedback. You can edit your post after 10 minutes, and it will be automatically unhidden.
However, if the post is hidden by the community a second time, it will remain hidden until handled by staff.
As a generalized answer to this question: Feedback is provided by DM when a flagged post is hidden. This message tells you that something about your post needs to be fixed, gives you guidance (as noted above), and lets you know that the post will be automatically unhidden if you make an edit.
If you intentionally ignore this and make an edit to restore your post with no changes, even if you don’t know what edit to make, this is inappropriate and your post will be removed with no further explanation.
You already know for a fact that the community has found some problem with your post, regardless of whether you agree or know what the problem is.
If you are genuinely confused or if you would like to appeal, you can privately message the @moderators group for guidance before editing your post to restore it. Just opting to restore it as-is has no other possible outcome than what you’ve experienced. I hope this helps!
My suggestion is related to this. I spoke with you in private messages about this, but perhaps I can make it public here since it is relevant. The ideal/revised suggestion I am giving is that a moderator would ideally explain which parts to remove, or how to go about changing/fixing it. The user may not understand why it was removed, even though they understand at minimum that the community finds something wrong with it.
Maybe this is more difficult on the moderators ends when the post has something to do with the overall attitude. I understand that. But for things that require simple removals or what have you, I would rather it be explicitly pointed out in the flag message or something. For post flags of the latter kind where edits or changes to portions are viable (as opposed to something like overall attitude), I would hope that feedback is given. If it is removed, users feel voiceless and annoyed, potentially furthering unwanted and toxic responses to the staff, akin to how I felt at reddit.
This makes sense. Pertaining to my removed post: I edited to ask for feedback, when I should have messaged the moderators. I understand now.
Okay. My answer is that no, we will not be doing that automatically. It is a waste of our team’s time when 95% of cases are pretty obvious after they’ve read the guidelines once. We can do it if people ask
@ignoramous it’s not clear to me what exactly you would like to have happen.
I suppose the solution, then, would be for users to message @discussion_moderators directly for feedback on which changes to implement, rather than have them provide feedback for each post they remove.
Hm, I wonder if it would also be a good idea to add a feedback box to the Inappropriate flag option, so that the community can provide a reason to the flagged user.
“This post contains content that a reasonable person would consider offensive, abusive, to be hateful conduct or a violation of our community guidelines.” might seem obvious at first, but as we’ve seen here, it might not be. This is a global community after all, even if it skews North American. That said, the community guidelines are quite thorough with explaining what’s ok and not, so it should be enough 99% of the time.
@jonah How often do you guys need to deal with flagged posts? Would it help with the workload to try and offload a bit more of the flagging to the community? Or is this sufficiently dealt with by the addition of “ask the mods if you don’t understand”?
We typically get between 0 and 10 a day. They mostly resolve themselves, and the worst-case scenario is that someone has to wait a few hours or a day before their post is restored. So no, there is no need for more help with resolving flags.
What I actually need is for the community to flag posts more often instead of replying to people telling them why their post is inappropriate. Backseat moderating derails discussions
Lol, I’ll see what I can do. And while we’re on the subject. If I or anyone else notices backseat moderating, I’m assuming the desired action is to flag the original issue (as well as not engaging in the derailing) and not the backseat moderation, yes?
EDIT: See I thought I read through the community guidelines thoroughly before, but clearly not since the answer to my question was right there:
When you see bad behavior, don’t reply. Replying encourages bad behavior by acknowledging it, consumes your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by moderator intervention.