SHOCKED BY AI CUSTOMER SERVICE
Yeah, this is terrible news. I found out about it 2 days late when I saw the email in my inbox. I am shocked that you got an AI when you tried to contact support, because as far as I can remember, that has never happened to me. I have always talked with a real person. The last time was in January. I have also never encountered any AI features by 1Password, so I have no idea what they are talking about.
TOO MANY BUGS
Since the launch of 1Password 8, there have been many bugs with the app, and many of them have not been fixed. I personally do not buy for a second their argument that they’ve introduced lots of cool new features that justify this hire. They haven’t.
THIS IS TEXTBOOK ENSHITTIFICATION
IMO, they are doing it because they are VC funded and got hundreds of millions of VC cash that investors want a return on. I don’t know how companies like Proton work, but it is my understanding that password managers like 1Password make most of their money from businesses, so why are they burdening us regular users with the cost? This is textbook enshittification.
On a side note, I hope that in the future we can have honest conversations about enshittification when privacy companies do it. Because I have noticed that some people don’t like the criticism when it is directed at privacy companies that have high esteem from the community. 1Password is obviously not one of those companies. It’s not even a privacy company. It’s a security company. Anyway…
DON’T KNOW WHAT I WILL DO.
Why did you decide to immediately unsubscribe?
I still have some time left on my sub but haven’t decided yet if I will leave. I am heavily leaning toward leaving. We should all boycott 1Password. My issue is that I have yet to find a replacement that matches 1Password in UI & UX. Proton Pass is the only alternative I am willing to consider; they are not cutting it. I don’t know what I will do.
I want us to send a loud message to 1Password so they reverse this stupid decision.
Last year, I got an email where they announced they were going to add tax to the pricing, which meant that in most regions your price would increase. It was $40+ dollars a month. I never shared my country with 1Password, but I am guessing because of the provenance of my credit card or PayPal account, they thought I deserved to be taxed. Thankfully, all I had to do was change my country in the settings to avoid the tax.
PROTON PASS IS TAKING TOO LONG TO CATCH UP
But yeah, I fear my only prayer at this point is to hope for Proton Pass to catch up before my subscription expires. Also, to my knowledge, 1Password doesn’t do monthly subscriptions. But if they do, I might cancel mine, and maybe once every 3 months, pay for one month of premium and cancel.