I have been switching over all services for the past year or so to my Proton provider instead of Gmail and Hotmail. It has been quite an ordeal. My typical workflow was:
- Will I need to send emails from this account to individual people? > Categorized ProtonMail Address (tech@pm.me, accounting@pm.me, music@pm.me)
- Is this a service that I am not worried about getting spammed from? > Categorized ProtonMail Address
- Is this a service that I am worried about getting spammed from and should only ever receive emails? > Simplelogin Alias
About three months ago, I switched Spotify over to a Simplelogin Alias. It allowed me to complete the switch, and sent a confirmation email to my old email and one to the alias. The alias one never arrived. I double checked the spelling, and it was correct. I sent a test email to the alias, and it worked. I went to revert the change in my Spotify account, but I had already been signed out. I went to sign in, and it sent the 6 digit code to my alias. It never arrived.
Spotify’s solution to this is to have me make a new account and transfer everything over. This is disastrous on a family plan, and their customer service has been quite unresponsive. As this is an old account, I did not have it on Privacy card, but rather tied to my primary credit card. I am now out $60 and have not been able to use the service I am still getting charged for. My options are to continue to hope that their terrible customer service will eventually help me, or to close the credit card entirely, fixing all subscriptions/bill accounts that use that card, sign up for a new Spotify account, recreate all of my playlists from scratch, and get the other 3 people on the plan to also make new accounts and set up everything from scratch. It may be the excuse I need to finally switch to Qobuz and get off of this terrible app anyways.
This is not a situation that is necessarily unique to me. I have had issues with other websites refusing to accept simplelogin.co addresses, and there are many, many posts online about people either being refused service or losing access to their accounts like I did.
So, I am re-evaluating private email entirely. I have never had my own domain, partially due to cost and due to not knowing how to get people to use a new email instead of my old one. But I’m thinking now is the time. If I switch from Bitwarden to Proton Pass, I can use the alias system in there to create aliases with a custom domain, and I can create addresses with a custom domain.
What I want to know is, what is your process for creating private email? Do you have a domain for personal and a domain for services? Do you have just one domain with a bunch of addresses with like services bundled together? One domain, a few addresses, and a bunch of alises?