Proton drastically reduced space for paying customers

What on earth is this, Proton?

Free users used to have 1 gigabyte of storage in their email and 5 gigabytes on Proton Drive.

I am a Proton Pass + Simplelogin lifetime user and was supposed to get 10 gigabytes of storage for attachments in Proton Pass, in addition to 5 gigabytes of drive space and 1 gigabyte of email storage.

That was the case until recently, when Proton combined everything into a single 10 gigabytes!

Screenshot

If anybody here uses Proton Pass Plus check your space on account, it seems that everyone got redu

Soo did you try to contact support before blasting this here ? This might be a bug or a misunderstanding from your part.

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Just checked mine, it seems like they changed it to 10GB across the board. On my non-paying proton account it still shows the drive and mail storage separately.

I also selected to upgrade to Mail Plus to see what it says, and it says the space is shared across everything.. I don’t think this was here before but i have only ever paid for Proton Pass.

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Contact support and let them know

Yeah I was gonna lmk c:

I also have Proton Pass + Simplelogin lifetime. My used storage shows: 1.44 GB / 520.00 GB

This shows both in email and drive. Am I looking at the wrong information?

I’m a paying customer on a tier that includes Pass and I still have like 950GB or whatever across mailboxes and drive. They bump it up by 50GB every few months - but I have to go into settings and allocate the new storage space. Maybe check that and otherwise contact support.

I’m positive to get the 5gb drive space it has required you to follow some security steps after creating the account, otherwise it stays at 1gb. So you get 1 and earn and extra 4 if you do certain things within a time frame. Been that way for ages I’m sure. The app walks you through the steps too

Contacted them just to be sure:

Their response

It seems that they unified all space. And instead of getting separately 1GB mail, 5GB drive, and 10GB Pass you now get only 10GB.

They “stole” 6GB. Pretty frustrating.

No, they didn’t. Prior to the change, Lifetime Pass accounts only got 1GB storage in Pass. So in other words before (if you just had Proton Pass Lifetime attached to a free account), you would’ve had:

  • Proton Mail: 1GB
  • Proton Drive: 5 GB
  • Proton Pass: 1GB

Now, you get 10GB shared across all products. In other words, Proton has given you an extra 3GB. Say “thank you, Proton” :wink:

It was for free! I am Proton Pass Lifetime user. So it supposed to be:

  • Proton Mail: 1GB (free)
  • Proton Drive: 5 GB (free)
  • Proton Pass: 10GB (Lifetime)

10 gb for Pass only was not that useful, I am glad the storage is now available to all products.

I have Pass Lifetime and Mail Plus, but my total storage is only 15 gb. Seems like they will only give you the max storage of the plans you have instead of the sum.

Doesn’t bother me, but Proton should be more transparent about it.

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Such things are among the reasons why I don’t like lifetime deals

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