Burger King is testing out a new AI called Patty in 500 restaurants that will listen for keywords like “welcome,” “please” and “thank you” and in employees’ headsets and report to managers.
A robot yapping in my ear all day, sounds like torture.
Absolutely cursed.
The only way to improve customer service is to train your employees better and hire people with the correct skills, not fucking surveillance. If the franchisee can’t hack it with their existing employees then it’s a sign to change how they train and who they hire, not allow the least human thing to direct human interaction.
Any consumer-facing business that wants to implement this is just so absolutely out of the loop. Their eyes are on the amount of money they make, not the quality of service they provide to society. But hey, that’s just any other day in corporate America.
If this isn’t a sign to instead go to your local mom and pop burger joint for your cravings, I don’t know what is.
