Open Table is spying on you — and ratting out your bad habits like being late, canceling to restaurants

General News
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This allows eateries to highlight things to your preference, save preferred seating or — if your AI notes reveal poor etiquette — cancel your reservation altogether, sources tell The Post.

“It’s not just spending habits or if they like Coca-Cola or bottled water. Now, we’re getting a taste of what a diner’s behavior at a restaurant is like: If they’re a late canceler, if they leave reviews a lot,” Shawn Hunter, a general manager for Sojourn Social on the Upper East Side told The Post of the feature he first noticed two weeks ago.

Other notes get more specific, like “frequent reviewer;” “high spender;” “dines longer than the average guest;” and “late canceler,” noted Kat Menter, host at a Michelin-star restaurant in downtown Austin, who runs the food account EatingOutAustin.

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Relevant article :joy:

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interesting read as someone who works for a small family of restaurants that uses OpenTable. We have to call OT every time we get a new device just to see customer specific information (ie phone number, email etc). Haven’t seen anything nearly this detailed but, have no reason to believe its not true.

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I hate the New York Post lol but that’s a fair assessment of OpenTable.

I miss the days when we can just call to schedule a reservation. Some restaurants don’t even accept phone call reservations anymore. Thankfully it’s not universal yet!

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Not an issue when you don’t have the inflated restaurant money either. Solves the issue another way.

But yeah, I wish people Open Table weren’t the case though you can see why restaurants want to use it.

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