For workers facing return-to-office mandates (RTO), they may be experiencing warehouse-style surveillance technology for the first time.
The latest, deluxe end point of these time and attendance tchotchkes and apps is something like Austin-headquartered HID’s OmniKey platform. Designed for factories, hospitals, universities, and offices, this is essentially an all-encompassing RFID log-in and security system for employees, via smart cards, smartphone wallets, and wearables. These will not only monitor turnstile entrances, exits, and floor access by way of elevators but also parking, the use of meeting rooms, the cafeteria, printers, lockers, and yes, vending machine access.
These technologies, and more sophisticated worker location- and behavior-tracking systems, are expanding from blue-collar jobs to pink-collar industries and even white-collar office settings. Depending on the survey, approximately 70 to 80 percent of large US employers now use some form of employee monitoring, and the likes of PwC have explicitly told workers that managers will be tracking their location to enforce a three-day office week policy.
“Several of these earlier technologies, like RFID sensors and low-tech barcode scanners, have been used in manufacturing, in warehouses, or in other settings for some time,” says Wolfie Christl, a researcher of workplace surveillance for Cracked Labs, a nonprofit based in Vienna, Austria. “We’re moving toward the use of all kinds of sensor data, and this kind of technology is certainly now moving into the offices. However, I think for many of these, it’s questionable whether they really make sense there.”
What’s new, at least to the recent pandemic age of hybrid working, is the extent to which workers can now be tracked inside office buildings. Cracked Labs published a frankly terrifying 25-page case study report in November 2024 showing how systems of wireless networking, motion sensors, and Bluetooth beacons, whether intentionally or as a byproduct of their capabilities, can provide “behavioral monitoring and profiling” in office settings.