Having problems paying for mailbox.org

Questions
1

Ever since mailbox.org switched their credit-card processor to Ayden, I’ve been unable to submit a payment. The credit card form always displays a message that says “secure iframe failed to configure”, or some such. I enabled all scripts from the ayden domain, cookies, and even webGL and canvas, to no avail.

I then tried paying using the bank transfer option, and while my bank tells me the transfer went through a week ago, the credit on my account has not been refilled.

I emailed support, and sent them a screenshot of the info I entered in my bank’s international wire-transfer form, and disappointingly, they said they couldn’t tell me whether it was correct or even whether bank transfers from the USA would work or not. So apparently I just lit that money on fire. Hearing that really made me start to wonder how trustworthy this company is.

They also told me they couldn’t reproduce the issue I was seeing with the credit card iframe, and suggested I capture all the traffic from the session in a .har file and email it to them. And while I can appreciate how hard it is to troubleshoot something you can’t reproduce, that .har file contains more info than I can comb through, and I’m not confident I’d recognize sensitive info in there if I saw it, so I’m uncomfortable attaching that to an email.

The idea of installing Chrome and turning off my VPN really gives me anxiety. And PayPal is completely out of the question.

…Which leaves mailing cash. Has anyone here had success mailing cash from USA to Germany? before? I’m a little worried trying this method will just be flushing more money down the toilet.

2

What browser are you using?

3

LibreWolf

4

Any extensions or changes via about:config?

5

noscript and uBlockOrigin, but I checked and no scripts were blocked
no about:config changes by me

6

Not just me

Had setup to pay by bank transfer and even with correct details, mailbox were not able to debit my account. Got an email saying a return debit notice was issued to them for the reason that BIC is not available or not available for this payment method.

Ended up using PayPal which worked fine. Not sure I could setup a reoccurring annual payment as normally paying for euros endures a non sterling transaction fee which only 1.something percent which does add up over time.

7

Update: After 3 weeks and multiple rounds of back and forth emails with Mailbox support, they finally confirmed that they received the bank transfer and credited my account. So I guess bank transfer from USA does work, or at least can work, though if you try that method, I’d recommend doing it while you still have at least a month of credit.