Will need to update that on PrivacyGuides website!
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I’m surprised they still offer a refund policy after years of maintaining the same price. Kudos to them.
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Starting immediately, refunds will now be available for 14 days instead of 30 days for all new payments. This adjustment reduces the amount of time we need to retain payment related data.
I wonder what convinced them to make this change. Seems really vague to me.
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Just another small thing they could have and did improve I guess. Not everything all the time has highly specific rationales - but they said what they said. I’m confident they’re not trying to not disclose anything.
It also could simply be a business decision. People may be abusing the free trial for a month.
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I think they could ask to user if they want the refund at the cost of privacy. If not, then don’t save at all.
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This is supposed to be a no questions asked situation. Nothing from any company should be a question for cancellation but only an anonymous feedback/review at best if even that.
False equivalency. Perhaps the user is already using another VPN and they just want to try Mullvad. You can’t presume such things in such a general manner for all.
I dont presume just ask the user to opt-in into no-refund, no-trace account.
That’s not how business decisons work.
i am always a bit skeptical when a company tries to phrase taking away an obvious benefit to consumers as a benefit to them.
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I think this logic would be unreasonable in this particular case. Plus Mullvad has given us a reason in that very short post.
Why would it be unreasonable?
They gave the reason that
This adjustment reduces the amount of time we need to retain payment related data.
But without more info that reasoning does not mean much.
It just seems to me, its reasonable to allow for the possibility that this was more self-serving on Mullvads side then anything else.
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It’s reasonable to assume people are abusing the 30 days policy.
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By your logic, even I can say this is all the info they have to offer. Or like I said, it could be a business decison -which they are not going to disclose or crowdsource .
I don’t know what more you want from them and why.
I just want an explanation that makes sense. They literally say its “for privacy”. If payment related data is such a privacy issue why not shorten refunds down to 3 days? What makes 14 days ok?
Sure, which speaks to my previous “unreasonable” point that this move may be more self-interested then altruistic.
Why? Usually if its because of abuse Mullvad would just say so as they did when they removed port forwarding. I will concede if abuse is the reason, it makes sense, but why not say that?
Maybe I’m being silly but it seems to me a bit lacking of a response, especially for a business that is typically so transparent. That’s all.
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This means you can cancel the contract within 14 days without providing any justification
Maybe to comply with EU laws?
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No, Even the 30 Day Policy was in compliant with the EU laws if above the minimum, they stayed within the minimum to be in law sure.
Mullvad has provided their reasoning already and I feel that’s fair enough.
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Same, I was also skeptical when I read the news. But for me this is not a big issue, this is just strange.
not really, less retention the better for privacy…
Retention is dictated by Swedish laws, not refund policies.
Like many in this thread have suggested, it is unclear how this helps Mullvad rid of data they’re legally mandated to store & share: Looking for VPN services that are not based in the West - #9 by ignoramous
Public VPNs are highly lucrative. See this discussion: Cheaper VPN service recommendations? - #30 by Lukas
The account ID can be tied to payment and hence user identity depending on the payment method? It isn’t a blanket “no-trace”.
It is even worse for Mullvad to sell a business decision as some privacy related move. Though, I wouldn’t be surprised if they did.
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This isn’t for privacy at all