I think there is some fundamental misunderstanding of what the “team” does here. I was not aware of this thread before I read the whole thing and then posted in it for the first time 5 days ago, and frankly there should be no expectation of “internal discussions” behind the scenes (although I’m sorry this impression was apparently made).
The entire team writing the website are volunteers on no set timetable/schedule, and the discussions are happening here where you are involved with them: What you see on the forum is what you get. The handful of people who are being paid to be involved in other things aren’t being paid to work on the website or post on the forum, and certainly don’t have the power to force other people to volunteer their time. A lot of people are away at school, or working day jobs, or just otherwise living their lives at the moment.
This isn’t going to change, in fact it was a conscious decision to not pay anyone to work on the recommendations, knowledge base, and forum, because those things are best to remain community-run.
The best thing we can do, given that the forum discussions are the only thing that matters, is try to be better at steering conversations from becoming the unreadable and disorganized mess that was the “Remove ProtonVPN” thread.
My main takeaway is simply that we should not allow “Remove X” threads going forward, because the threads about highly specific complaints…
…are generally far more productive.
I agree this should not be necessary, but—and maybe I’m biased lol—I think I cannot blame other people for not doing the exact things I would do in a given situation, and I think we are on the whole still a lot better than other communities in this space who seem to be given a lot more slack for whatever reason.