Thank you for your constructive comments. This calls into question my purchase, but it’s better to know.
I don’t know German law, but the CrabClear service is managed by the company meetergo, and on the meetergo website there is a complete imprint in German and English.
I have no idea if this is legally sufficient, but it looks transparent and clean to me.
Based on the source I linked in #18, I think it is insufficient.
It would be great if you would reach out to them and bring up some of the concerns mentioned in this thread.
My bad, I take back what I said then. I should have read everything. I will try to contact them.
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Sorry for the French, it basically just says they are not available and will email me back. I will come back to you when I know more.
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It would be good if you could look into this, since there should be a 30-day money-back guarantee if serious problems come up. The issues you mentioned before don’t worry me too much yet, because it is relatively new.
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Yes, I will also take the refund if it is too serious. I have 3 weeks left.
(link)
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Small update: I received CrabClear’s request inside one response, and it seems fine. I’m copying it as text because I need to delete information from many spots.
Dear xxxx Privacy Team,
I am writing on behalf of xxxx to formally request the deletion of all personal data you may possess about them, in accordance with applicable privacy laws including:
- California Consumer Privacy Act (CCPA) Section 1798.105
- Article 17 of the General Data Protection Regulation (GDPR)
- Virginia Consumer Data Protection Act (VCDPA) § 59.1-577
- Colorado Privacy Act (CPA) § 6-1-1308
- Connecticut Data Privacy Act (CTDPA) Sec. 11
- Other applicable state and international privacy legislation
Consumer Identification:
XXXX
Legal Authorization:
I am acting as an authorized agent on behalf of the above-named consumer. The consumer has provided written authorization dated xxxx, 2025, which I maintain on file and have attached to this email. Under applicable regulations, businesses cannot require Power of Attorney for authorized agent requests (11 CCR § 7063(b)).
Scope of Request:
This request encompasses:
- All personal information you have collected, purchased, or otherwise obtained about the consumer
- Information shared with third parties, subsidiaries, contractors, or service providers
- Data obtained from any source, including third-party data brokers, public records, or marketing lists
Under applicable laws, you must also direct service providers and third parties to delete the consumer’s personal information.
Important Notes:
- You are not required to possess personal data about this consumer to process this deletion request. If you do not maintain any personal information about the consumer, please confirm this in writing.
- This request applies regardless of the consumer’s residency or past relationship with your organization, as many privacy laws provide rights based on data processing activities rather than solely on residency.
- We are submitting this request to all data brokers that may potentially possess the consumer’s information, as permitted under applicable privacy laws.
Response Requirements:
Please confirm receipt of this request within 10 business days and complete the deletion within the timeframe required by applicable law:
- 30 days under GDPR (extendable to 60 days with notice)
- 45 days under CCPA (extendable to 90 days with notice)
- 45 days under VCDPA, CPA, and CTDPA (extendable with notice)
Upon completion, please provide written confirmation specifying:
- Which categories of personal information were deleted, OR
- Confirmation that no personal information was found in your systems
About CrabClear:
This request is submitted by meetergo GmbH (doing business as CrabClear) as an authorized agent acting on behalf of the consumer identified above. We implement reasonable security procedures to protect consumer information and use consumer data only for request fulfillment, verification, and fraud prevention as required by regulation. We maintain all consumer authorizations on file and can provide additional documentation upon request.
We are registered at:
Hauptstrasse 44, 40789 Monheim am Rhein, Germany
Should you have any questions about this request or need additional information, please contact us at xxxx@crabclear.com.
Thank you for your prompt attention to this matter.
Sincerely,
CrabClear Data Privacy Team
meetergo GmbH
Hauptstrasse 44
40789 Monheim am Rhein, Germany
Email: xxxx@crabclear.com
Website: [ crabclear.com]
Attachment: authorization.pdf
I’m tagging @jonah because I don’t know if I’m breaking some rule..
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