My grievances with Proton

Off topic

Sorry couldn’t resist this.

I think this topic might need to be closed. At the end of the day if I stop paying my cell plan, mortgage or any other service I am under no illusion that I am entitled to keep using the services for free. I don’t see why proton would be expected to provide a service that they charge others for, but give OP it for free because you have used it for a period of time.

If Proton offered a lifetime plan and then decided to revoke your plan because they wanted more money, I feel you would have a very valid case.

But a subscription plan is just that, a subscription. There’s no ownership to it and it shouldn’t be expected.

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Sorry, but I’m not seeing the issue. Proton is a business and it charges for its services.

Their pricing plan and features are quite clear to me?

I think I’m a little lost with what you’re proposing. Are you saying you think Proton should still provide an @pm.me address on downgrading to a free plan? That feature isn’t available in the free plan?

It might be best to find an alternative e-mail provider who can provide what you need? I can’t see where Proton have gone wrong here.

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I don’t agree with the post or the replies from OP here at all, to me it just reeks of entitlement.

  • You subscribe to a Proton premium plan to gain access to a feature you want, in this case email aliases beyond the free tier.
  • You decide you can’t / don’t want / don’t need to pay for it anymore, thus losing access to this feature.
  • You somehow try to coin it into an argument of corporate greed and ransom, saying things like:

Which is to say that Proton will essentially hold your online accounts for a ransom, from my perspective.

or:

It costs nothing to the provider to maintain aliases. Not any additional concrete cost over the cost of providing a free service. Perhaps an imaginary cost – a very “ungrounded” one.

..which is “ungrounded” from my perspective. Just because you believe there’s no cost to the provider doesn’t mean it’s actually the case. It absolutely costs money to host an email alias - essentially an additional email address - and traffic mails to your main email address. That’s why the aliases are limited in the free tier, same goes for other providers like addy.io, Firefox Relay or SimpleLogin.

If you want to be in absolute control over your aliases and can’t trust any provider - or just don’t want to pay one to do the work for you - then you should absolutely self-host them.

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I suggest you read the Proton Mail pricing page again. The free tier offers you 1 encrypted email address. Mail Plus gives you 10 encrypted email addresses. If you stop paying you Mail Plus you drop back down to your original 1 encrypted email address.

Looks pretty clear.

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Boy, good for you. I did not have the patience to respond this nicely for something so pedestrian I didn’t know where to begin explaining the faults.

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They used to. I doubt they’d ever be coming back now that business is booming. If you stay subscribed for 10 years they should give you the option of a lifetime account as a reward.

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Yeah that would be nice, it would cement loyalty.

At present I’d just be happy if they let me directly pay them with Monero :grinning_face_with_smiling_eyes:

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You can.

Though this is not direct but to me it’s direct enough as this is a reputable platform to offer vouchers.

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I have never seen such a speedy reply before :joy:

Yeah I might have to do that this year. Would be nice just go into my account and just pay them. It was such a pain buying the Black Friday offer with bitcoin last year.

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I didn’t think this is where you would be going. Unfortunately, whichever alias provider you choose, it will be the same. At best, you may find an alias provider who gives you a week grace period after your subscription fails to be renewed, but as far as I know, that doesn’t exist.

TAKING AWAY PROTON ANNIVERSARY GIFT IS DISAPPOINTING

With that being said, there is one thing Proton takes away if you end your subscription, which to me is disappointing, and that is the extra storage they give you every year as a gift for being a paying subscriber.

Every year, Proton Mail Plus and Proton Unlimited subscribers get at least 1 GB of extra storage on their subscription anniversary as a thank-you gift for being a paying subscriber. That is how it is marketed.

However, I asked Proton if I would get to keep that extra storage if I cancelled my subscription, and they said no. They would take it back. To me that is very lame. It’s not really a gift if they can take it back. Plus, it’s not like having that extra storage with all the other premium features gone would not still be very limiting.

Suppose I have been a paying user for 10 years and got 10 GB extra over that period. If I cancel my subscription, I lose those 10 GB, but if I resubscribe within a month, do I get it back? NOPE!

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The cost of maintaining an existing alias is actually, factually, absolutely zero. Maybe epsilon, if you want to get pedantic.

It does not cost Proton any money to “host” an alias. Let me explain this way: Proton provides users with infinite +suffix aliases that can be appended to your Proton username. These aliases all forward to your base Proton address, and they are backed by the same infrastructure as a Proton alias. Since Proton allows any user, free or otherwise, to then have infinite +suffix aliases, imagine if their costs were nonzero. What would that look like? Proton would have an infinite, unbounded potential cost and that would surely be a catastrophic gap in their business model.

And I say “hosting” in quotation marks, because hosting an email alias is a categorical error, because there’s nothing to “hosted”. Hosting would imply continuously expending resources to maintain a service, but an alias, to an email provider, is just a row Proton’s database. This row costs nothing to “maintain”. Even if named aliases require a discrete record where +suffix doesn’t, the cost of that record once it already exists is still effectively zero. Storage for a few bytes of text is not a meaningful business cost, especially when Proton’s policy is to never reclaim those aliases anyway.

This also reflects a common misconception about how email aliases actually work. An email alias, when provided by your own email service, is not like an additional inbox with its own storage and its own dedicated reservations for a user. It’s literally just a name that’s reserved for you and maps into the same inbox.

This is a false comparison. These aliases providers cannot be compared to Proton email aliases, because the technical structure of an email aliasing service is completely different from that of an email provider offering aliases for their own service.

A provider like Addy has to maintain an independent mail server that acts as a proxy between the user’s email provider, which is where their costs incur. Services that are dedicated to providing aliases all exist in this nature. Their independent email server receives emails on behalf of your email provider, then forwards them to them. They cannot encourage indefinite, unfettered free usage of their service because they would invite the entire world to route their emails by their proxy service, which would create unbearable load in their routing infrastructure.

In the end, there is only the unnecessary restriction of the user of something that is costless on top of what is already provided. The alias is already registered under the Premium plan, and it cannot be reallocated. It will forever, indefinitely, be registered as aliases cannot be reclaimed under policy. The restriction post-facto is actually entirely artificial, and in the spirit of my original point, a form of vendor lock-in.

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These can’t be used to top-up existing subscriptions. Just for your first subscription.

Edit: Though I wish this weren’t the case

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Which service do you now use from Proton?

  1. The Proton Mail dedicated mail boxes? Then you can only have 10 aliases.
  2. The Proton Pass aliases? You can have unlimited, but they are running through SL which has the same structure as addy.io
  3. The SL aliases? Same as the second.
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Potentially relevant/related post.

Quote:

For those interested I’ll leave the original post I’m quoting from linked below.

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They can now. See other response and link below.

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So you are using plus aliasing, this explains why you say you have unlimited aliases with proton mail.

Thing is plus mailing is not “real” aliasing, plus aliases are not registered anywhere they merely route to the email you have “plussed”.

Other thing is protons free plan supports unlimited plus aliasing so provided all your plus aliases are using your main email they will continue to work when you down grade.

What won’t continue to work when you downgrade is the extra email addresses which you get with the Mail Plus plan. Fair enough I think.

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In my response, above, I purposely didn’t quote the cost of anything. Reason being, I’m didn’t see any relevance whatsoever. I still don’t.

Can you expand on the relevance of cost? In inclined to agree, partially, that it probably doesn’t have a significant impact and could be offered for free. But then: why would they? That’s not the deal, so I fail to see any relevance at all to the point being made.

Off Topic

Right. Not sure that’s anything to do with the point in hand? Proton, as a commercial decision, don’t offer this for free. That is clear.

I think this answers everything. The OP requires a paid feature for free. In which case, everything else is entirely moot.

Best wishes…

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Thank you both.

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For the reasons I have said in my first post: it’s a form of vendor lock-in. Your established online identity with those aliases may only exist for as long as you continue to pay Proton to allow you to use them, even though it costs them nothing to do that.

Is it within their right to do that? Yes. Is it common business practice? Also yes.

All of those things are commonplace in the tech industry, but for no reason other than, like I have said, gross business interests. Vendor lock-in exists in the same category of scuminess as the other injustices committed against the consumer, like programmed obsolescence and walled garden design, which the masses so readily accept as something lawful and therefore to be expected within our corporate reality.

The entire existence of PrivacyGuides hinges on resisting what the megacorps have lawfully leveraged against the commonfolk. “It’s their right to do it, so they can do it” actually goes against that entire principle, and should hold no water here.

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Okay, so, is what you’re saying:

  • Your aliases should be free; or
  • The business should allow someone to pay for a month, then downgrade and keep their paid features

?

Perhaps, on balance, Proton should allow a ‘one off fee’ to keep the aliases if someone wishes to downgrade? Or would that, too, be “scumminess” and an injustice?

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