# Secure live chat for the website / Element Chatterbox

**URL:** https://discuss.privacyguides.net/t/secure-live-chat-for-the-website-element-chatterbox/14051
**Category:** Questions
**Tags:** website, software
**Created:** 2023-09-21T09:53:27Z
**Posts:** 1

## Post 1 by @balansczerni — 2023-09-21T09:53:27Z

(Forgive any mistakes, English is not my first language)

I’m looking for a safe, individual chat for a website (without registration) - I wonder if you have experience or knowledge in this topic to recommend something?

I’m looking for something like _Rocket(dot)chat_ or _Livechat(dot)com_, but which will ensure full anonymity for my users.

The _/real-time-communication_ tab, from what I understand, only lists apps that require users to download them.

The only option I found is [element.io/solutions/chatterbox-embedded-live-chat-for-customer-service](https://element.io/solutions/chatterbox-embedded-live-chat-for-customer-service). When I wrote an e-mail to them, it turned out that Chatterbox is currently not a service but an open-source solution for self-implementation. From my perspective, very complicated. :cold_face:

If I understand correctly, I need to set _gh: vector-im/chatterbox_ which requires _gh: matrix-org/synapse_ to work.

It is not clear to me whether this requires me to set up this server manually or whether purchasing the option from _[Element plans and pricing](http://element.io/pricing)_ or something like this would be enough?

I imagine that self-hosting something like this invites some configuration gaps if you’re not an advanced programmer (im not). :skull:

I will gladly accept all advice, reflections, recommendations, etc.