Hey Jellybean! I’m wondering if you’d be comfortable sharing when exactly you see “connection dropouts”, and how “it’s unclear whether you are connected or not”?
Just so you know we’re not careless about this: before our release, we did extensive testing in various scenarios to mitigate against connection dropouts:
- Putting laptop to sleep (closing laptop lid)
- Having laptop run out of battery and recover from hibernation
- Putting laptop to sleep then transporting to area with no known WiFi networks and in a different timezone
- Only enable ethernet networing, then pulling the ethernet cord
- …
If there’s a scenario we missed, we’d love to know!
As for indicating the state of the tunnel: at all times we have a “status menu” icon that shows if Obscura’s connected or not. It should be on the top right of the menu bar, see Apple’s guide for how to spot it here. Is that not showing for you?
We take customer issues very seriously, and I’ve been making sure to answer as many inquires as I can since the launch (see: our Discord), but obviously there was some hiccup here.
Feel free to Message me your email here so I can make sure it’s not spam-blocked or just directly send me your inquiry! I’d love to figure out what’s been going wrong with your connection and make it right.