How should we handle Proton's misleading marketing?

[win11.shading291]

I don’t think Proton will provide anything else on the matter of the kill switch. They are going to fix it. They recognized it should have been done earlier:

@Proton_Team

On why this wasn’t surfaced more clearly to users sooner: we don’t have a satisfying answer. Our user base has historically skewed toward Windows and mobile, and Mac had not received the same level of documentation scrutiny. To be clear, we are not trying to justify this, however it’s important to provide context for why the gap existed and went unaddressed longer than it should have.

I can understand this feeling:

@RevealedInWords

I honestly thought Proton was a company of integrity, who would be especially quick to fix any and every privacy risk flaw as they became aware of such flaws.

But now I am sincerely wondering if they have been willing for three years to not even acknowledge—much more fix—this serious flaw for Mac users, then what other serious flaws are they aware of in-house that they are not acknowledging and fixing?

I echo this feeling as another paying customer and user of their products. To me the CEO doing politics and the marketing at Proton are 2 big issues that made me more critical of Proton.

Here’s my question, if hopefully Proton is still reading.

There has been a trend at Proton to lie in their marketing which I believe this thread is all about.

How will you react in the future when your customers point to the misleading statements about your products?