Good points, I agree. I just wanted to see what people thought about this type of software, especially as I’ve recently been seeing some and more open source projects (or startups) adopt Chatwoot which is a unique and fantastic option to have in that niche. Ultimately it comes down to what PG intends to be and whether it wants to take business solutions under its scope, but PG seems to be currently focused around and intended for the user, so software like this more belongs under more comprehensive ‘awesome’ lists and similar.
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