# Forward Email (new features)

**URL:** https://discuss.privacyguides.net/t/forward-email-new-features/24845
**Category:** Project Showcase
**Created:** 2024-07-27T01:05:50Z
**Posts:** 148
**Showing post:** 92 of 148

## Post 92 by @Shampoo — 2025-06-25T04:02:51Z

Normally I don’t like to get involved in drama but I’d like to give my opinion on this in case the forward mail team ever comes back to this forum.

You guys have always given me the impression that you saw privacy guides as a marketing opportunity rather than a learning resource. I’ll compare and contrast your behavior with Tuta so you can see what I mean.

Both of you mainly post updates, blog posts, info/corrections regarding your product, and other things designed to “sell” your product. I’ll refer to this content as “marketing content” to keep things simple. It’s understandable that this is your main type of post. You need to get your name out there and assail any fears/concerns about your product to gain and retain your userbase. The thing that sets you apart are your posts that _aren’t_ marketing content. Going through your post history I saw two posts that aren’t marketing content. They are as follows: [Questions of reliability of email aliases - #4 by forwardemail](https://discuss.privacyguides.net/t/questions-of-reliability-of-email-aliases/20130/4)

> [@Remove Skiff](https://discuss.privacyguides.net/t/remove-skiff/16228/53):
>
> Hi there wave Team from Forward Email here! We just submitted a PR to remove Skiff for you (including assets/images) at [https://github.com/privacyguides/privacyguides.org/pull/2398](https://github.com/privacyguides/privacyguides.org/pull/2398). Separately, we have a PR open to add Forward Email at [https://github.com/privacyguides/privacyguides.org/pull/2358](https://github.com/privacyguides/privacyguides.org/pull/2358).

Both of these posts are borderline marketing content. The second one is the one I’d like to touch on in greater depth as it’s the post that cemented my feelings about you guys. One of your only contributions to this forum is to help remove a direct competitor. There’s technically nothing wrong with you having made a PR to remove skiff, but you also using the opportunity to attempt to have the PR for your product merged gives me turf war vibes. You’re attempting to “kill” your competition and move onto their streets.

Now let’s take a look at Tuta. They have three posts that aren’t marketing content.

> [@EU Proposal for Chat Control for fighting CSAM](https://discuss.privacyguides.net/t/eu-proposal-for-chat-control-for-fighting-csam/11665/15):
>
> We’ve teamed up with the Global Encryption Coalition to fight back against the latest version of Chat Control. You can find our [joint open letter here](https://tuta.com/blog/joint-statement-eu-compromise-csam-scanning).

Before you start screaming about how this is on their site, I’d like to point out that the blogpost is about an open letter signed by a number of organizations. It also explains the issue, provides links for additional information, and doesn’t have anything designed to sell their product as far as I can see.

Post two is much like the first:

> [@US Senate passes KOSA with a 91-3 vote. Please contact your reps!](https://discuss.privacyguides.net/t/us-senate-passes-kosa-with-a-91-3-vote-please-contact-your-reps/19793):
>
> Last month the US Senate passed their version of KOSA with a 91-3 vote. This means that the US House of Representatives could vote at any time. Please contact your representatives and senators to voice your opposition to this law! More information on the Kid’s Online Safety Act (KOSA) is available on our blog [here](https://tuta.com/blog/kosa-threatens-free-speech). The [EFF has created a tool to make this process fast and easy](https://act.eff.org/action/tell-congress-kosa-will-censor-the-internet-but-won-t-help-kids). Please take action today to keep the internet free and open!

And post three is a call to action regarding the fsf: [The Free Software Foundation Europe needs your help!](https://discuss.privacyguides.net/t/the-free-software-foundation-europe-needs-your-help/20966)

All of these posts are about important issues that impact privacy minded individuals. They could’ve used any of them to try to sell their products. They didn’t. They posted them to benefit the community and to make people aware of things that may impact them. They treated the forum as a learning resource.

You’ve also exhibited a nasty attitude several times in the past which I’d like to highlight as it’s a perfect example of why I find you off putting.

> [@Forward Email (email provider)](https://discuss.privacyguides.net/t/forward-email-email-provider/13370/78):
>
> @jerm Did you not read the exact comment you’re replying to? We answered this already… We’re going to integrate it similarly to Mullvad with a one-time address and payment flow. Yes, we have plans to add crypto support (not using Coinbase Commerce or BitPay, which we’ve used in the past and are absolutely horrible). Most likely sometime in 2024 after we launch calendar/contacts/newsletter support.

The sarcastic first line is not appropriate for a brand account. You could’ve conveyed all the information without insulting the user.

> [@Forward Email (new features)](https://discuss.privacyguides.net/t/forward-email-new-features/24845/38):
>
> @lepras that’s nonsense, we have 550,000 domain names using our service, hundreds of thousands of those are all consumers and individuals. We’ve been around since 2017. If you have specific questions and not just stating arbitrary false opinions please ask them. We are releasing webmail and our own apps later this year, but we go by email standards, which means you can already use our service with any email client. Apple Mail works perfectly as does any other app/device. We don’t force vend…

Same thing here. The phrasing of your first paragraph comes across very hostile. You could’ve explained why that user was incorrect without insulting him by calling his opinion false.

Hopefully this is understandable, I wrote it while half asleep. If there’s anything wrong I will fix it later.

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